Refund policy

Returns and Refunds

We want you to feel confident when purchasing from Locker Room Memorabilia. This policy explains how we handle returns, refunds, damaged items and order cancellations.

Change of mind

Because many of our products are unique, limited or individually signed pieces, we do not accept returns or exchanges for change of mind. This includes choosing the wrong item, finding the item elsewhere at a lower price or deciding that you no longer want the item.

Please review the product description, photographs, measurements and authentication details carefully before placing your order.

Order cancellations

Orders cannot normally be cancelled once they have been placed. If you believe you have made an error, please contact us immediately through our Contact page. If your order has not yet been processed or dispatched, we may be able to assist, but cancellation cannot be guaranteed.

Damaged, faulty or incorrectly described items

If your item arrives damaged, is faulty or is materially different from its description, please contact support@lockerroommemorabilia.com.au or use our Contact page as soon as reasonably possible.

Please include your order number or other proof of purchase, a description of the issue and, where possible, clear photographs of the item and any damage. Please retain the delivery packaging if available, as it may help us assess transit damage. Original packaging is not required to exercise your rights under Australian Consumer Law.

We may assess the item before providing a remedy. Depending on the circumstances, your rights under Australian Consumer Law may include a repair, replacement or refund.

For a major problem, you can choose a refund or replacement. For a minor problem, we may first provide a free repair within a reasonable time. If we cannot resolve it within a reasonable time, you may be entitled to a refund, replacement or other remedy under Australian Consumer Law.

Items damaged after delivery

We do not provide remedies for damage caused by misuse, accidental damage, improper handling or unsuitable storage after delivery, or for fair wear and tear. This does not affect your rights concerning an underlying fault or other failure to meet a consumer guarantee.

Returning an item

Please contact support@lockerroommemorabilia.com.au before posting an item back so we can provide return instructions and help arrange its safe return. This request does not limit your rights under Australian Consumer Law.

Please package the item securely and include any certificates, letters of authenticity and other documentation originally supplied, where available.

If the item is confirmed to be faulty, damaged on arrival or incorrectly described, we will reimburse reasonable return postage costs. Please retain your postage receipt.

Refunds

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any rights or remedies available to you under the Australian Consumer Law that cannot lawfully be excluded, restricted or modified.

Contact us

If you have a question about an order or believe there is a problem with an item, please contact us through the Contact page on our website, or email support@lockerroommemorabilia.com.au